Send Email Error 500

API Q&A
1

We’re getting the following error. Any help?

Email sending exception
org.apache.xmlrpc.XmlRpcException: [DatabaseError]Error sending the email: feign.RetryableException: status 500 reading Resources#insert(InsertPixelCommand); content:

<html><head>
<meta http-equiv="content-type" content="text/html;charset=utf-8">
<title>500 Server Error</title>
</head>
<body text=#000000 bgcolor=#ffffff>
<h1>Error: Server Error</h1>
<h2>The server encountered an error and could not complete your request.<p>Please try again in 30 seconds.</h2>
<h2></h2>
</body></html>
2

Hi @Michael_Mosseri, this appears to have been a temporary issue with one our internal services and I’m no longer seeing the error in our logs. I’ve made the team aware of the issue and they will be looking into it. Please let me know if you see the error again.

3

I’ll let you know if I see it again.

It appears to have been going on for about 4 days.

4

xmlrpc.client.Fault: <Fault 4: ‘[DatabaseError]Error sending the email.’> I am getting this error

5

Check the template that it has all required information (such as a to address merge field or designation etc)