Emails Sending as HTML code to recipients

(Todd Schaefer) #1

I have an automated email set up that has repeatedly been just sending in coded form. A portion is here:

MIME-Version: 1.0
Content-Type: multipart/alternative;
X-MailSentId: 8964
X-campaignid: infusion_ac4118964
Feedback-ID: ac411:ac411_0:value:infusionsoft
X-BatchId: 0
X-InfApp: ac411
X-InfContact: 5370
X-InfSent: 50640
X-inf-package: value
X-inf-uflags: SO
X-inf-iflags: SO
X-inf-QETT: 4
X-inf-BlockName: mn34
X-inf-SRS: 18.0
X-infEng: 0
X-Inf-Campaign: 169_1824_1825
X-Inf-Src: 3
List-Unsubscribe: <>, <>
List-Unsubscribe-Post: List-Unsubscribe=One-Click
X-CMAE-Envelope: MS4wfCRddpfhwul8r55+ddGtgq6q+nOBsiO8w5WISlmoMW8g7M4mQH5dnrmtipZhtCX+jYVfYCE+1ouY67cYl5JG1z97I0NfygiheLlwE+Pk4Z75uf5bjs2M

The majority of people who respond have this type of experience. I get responses everywhere from understanding to “why would I work with you if you can’t send an email.” This has happened with several different mail servers on the receive side (gmail, yahoo, outlook, etc.) I have not been able to reproduce it sending tests to myself.
Any input/suggestions from anyone is greatly appreciated. Please Help.

(John Borelli) #2

Is the above what they see in the actual email? This is header information and normally, a recipient would not see this. I’ve never seen it happen before if that’s how it’s happening.

(Todd Schaefer) #3

That is cut directly from their response. They called it “gobbledy gook.” The rest of the email shows the HTML code for the message like this:

<!DOCTYPE HTML PUBLIC “-//W3C//DTD XHTML 1.0 Transitional//EN” “http://www.=”>
<html><head><title></title><meta name=3D"viewport" content=3D"width=3Ddevic= e-width,initial-scale=3D1.0,user-scalable=3D1" /><meta http-equiv=3D"Conten= t-Type" content=3D"text/html; charset=3Dutf-8" /><style type=3D"text/css">@= import url(,400italic,700=

italic);</style><style type=3D"text/css">#outlook a {padding: 0;} .ReadMsgBody, .ExternalClass {width: 100%;} .ExternalClass * {line-height: 100%;} body { background-color: #ffffff; margin: 0; padding: 0;
-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; } table, td { border-collapse:collapse;
mso-table-lspace: 0pt; mso-table-rspace: 0pt; } img { border: 0; height: auto; line-height: 100%;

I have been testing different mail designs and trying to eliminate this. No one has been able to give me any good work around or solution.

(John Borelli) #4

Is this to the same email client (gmail/outlook/apple mail etc)? It looks more like a client side parsing matter.

(Todd Schaefer) #5

The replies I kept where they replied and it was scrambled include:,, and (which I would guess is powered by google.) My personal email is through gmail and my business page email is powered by them and I cannot reproduce this on a test email with anything in any campaign. Digging through all of the campaign replies I have gotten… oddly this is the only email doing this… going to do some more investigating.

(John Borelli) #6

If it’s the only email doing it then I definitely would delete and recreate the email and try that. Obviously if you can isolate it to that one email then ‘resetting’ would be a good step.