I set up and published a campaign Yesterday. Today a tag SHOULD have been applied. However when I look at the contact’s record card… there is a not saying…
“Skipped because this contact has already moved past the point at which it would have been triggered.”
I have seen this before when a contact is added to a campaign where a date timer has been used. However, in this instance, no timer of any sort was used in the sequence. In fact, the adding of the required tag was the first thing being applied.
The sequence was triggered for the contact at least 12 hours after the campaign was published.
So I am at a loss as to why the issue has arisen.
It would be the contact that has previously been through a different sequence in the same campaign. Could it be I need to adjust a setting to allow customers to go through a campaign multiple times in a short period of time?
I welcome your comments and feedback.