What are the implications and process to follow with changing application timezone?


(Mark Penney) #1

I want to change an app time zone from AEST to PT so it will be crossing a dateline and going back in time. What is the implication to delay, field and date timers in active campaigns that contain contacts during the change? Is there a documented process to follow for this change that details the things to be aware of and how to make sure it goes smoothly?

(James Mefford) #2

Hi Mark,

The timers will behave a couple different ways when you change your application timezone. The timers that are set to Between will call for a review and republish in the campaigns. The AT timers will automatically shift to the correct time, based on the original timezone and time setting.

(Mark Penney) #3

Thanks James, so for someone that is in a sequence and they have say 2 hours before their current between timer ends and they get the next email. If I change the timezone back 18 hours and republish the campaign, what will happen? Will they still wait 2 hours or will they wait 20 hours?