My name is Krzysztof and I work for LiveChat Inc. (https://livechatinc.com/) Technical Department. We are integrating our software with Infusionsoft in a way that allows our customers to create a new Contact straight from a chat. The integration is running great but recently I have been approached by a customer who asked the following question:
Would it be possible to set up the LiveChat integration so that every time a new Contact is created, Infusionsoft automatically tags it with the selected phrase?
At the moment, from the backend perspective, we do not have a property that would send a tagging request to the Infusionsoft, but I would like to know if this is something that could be set up in IS settings directly (for example, setting some kind of a relationship that would detect a new Contact and automatically adding a tag).
I admit that I’m no Infusionsoft expert, that’s why I posting a question here. Unfortuantely, I was not able to find an article that would confirm or deny a feature like auto tagging in Infusionsoft.
Thank you in advance for your help! And, in case of any questions, feel free to ask
Krzysztof, LiveChat Inc.