I am incredibly frustrated over recent advice I was given by support and what appears to be a new feature coming soon. My feature is that this new feature will silently be introduced and we won’t have control over our personal email addresses being shared with our contacts.
I noticed the new Email Signature section on the User record. We don’t ever want to send out emails with our personal email address, so I followed the instructions “Use the other fields on this page to modify the information that appears in this email signature” by first removing the email address from this page. That didn’t work because when I logged into Infusionsoft, it asked me to fill in my email address.
I contacted support and they told me to put our generic company email address that I want to use for the user. I thought that was going to work because it allowed me to put our email@example.com on multiple Infusionsoft user records. However, this has the adverse effect of sending all Task notifications to our firstname.lastname@example.org email address instead of the actual user.
I went back and put our real email addresses in the user email field. What happened then really frustrated me. Infusionsoft went to a huge campaign with probably 50+ emails and instead of keeping the from address specified as “Other” using email@example.com for the return address, it changed all 50+ emails to our personal email addresses. Now I have to go back and modify every single email in this campaign to reset the email address back to Other.
I asked support what this new Email Signatures feature is for and they said it is for the new email builder. However, when I put in the merge field for logged in user or owner, it is still showing the Legacy signature, which I have complete control over.
My fear is that one day Infusionsoft is going to just start using the new Email Signature field data and we won’t have any more control over what text is displayed.
Does anyone know what the plan is for this new Email Signature feature and how I can modify it without messing everything else up?