Does any knows how to handle credit memos or how to make an adjustment to write off a balance on an order.
Thanks
Does any knows how to handle credit memos or how to make an adjustment to write off a balance on an order.
Thanks
One way you can achieve this, is to go in the order, and click the âAdd Paymentâ button, and choose a payment type that isnât Credit Card (Charge Now) or another indicator for actual payment received. I believe by default, there is a payment type called âAdjustmentâ. You can add more âmanual payment typesâ in your Ecommerce>Settings>Orders options.
If you use this method, you would want to exclude these âwrite-offâ or âadjustmentâ payment types in the criteria of any revenue reports you run, that report on funds collected.
There are a few ways that our customers handle these situations, and I am betting you will get a few more ideas on this post, shortly.