Unhelpful emails on card processing failure

Hi. I get an email like this when a payment doesn’t go through using Keap Payments:

It’s pretty useless without the contact name or order information.

Is there something that I need to set up differently to include this information?

1 Like

I posted this a couple months ago and no one replied. Does anyone from Keap monitor this forum? I will post to FB instead.

I’ve seen that same comment from others. It’s not a setup issue on your end. I’d request it as a “feature” improvement at https://keap.com/tellus