I have a quick question I am looking for an answer to.
We published a campaign where we have 2 surveys. One of them will be sent 1 month after the customer signed up and the other one 5 months after that to mark 6 months into their subscription service.
Now, the campaign is live and the customers are scheduled to receive the month 1 email and survey.
The 6th month sequence is connected and we have applied a 5 month timer, however the sequence is not marked as ready.
Does that mean that the 5 month timer is also not live and counting?
We are planning to have the 6th month sequence live very soon so what’s the best thing to do here?