Spouse birthday campaign

We have a Birthday campaign for our clients and set up another for their Spouse; however, for some reason the email is not sending-- can’t figure out where the issue is.

Thanks!

Hi, @Walden_Pfannenstiel. Not much we can do without looking at your campaign. Here are some things I would check before calling Support:

Is the “Spouse” a completely separate contact record, or are you using an email field in an existing contact record (i.e., “Email Address 2”) to hold the Spouse’s email address? If it’s the latter, make sure the correct field is set in the “Send To:” section of the email.

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Aside from that, you can check the common culprits:

  1. Is the campaign published?
  2. Does the contact have an email address?
  3. Is the email address opted out?
  4. Is the email going to the SPAM folder of the recipient?

The “Spouse” is part of the existing contact record.

And unfortunately…

  1. Is the campaign published? Yes

  2. Does the contact have an email address? Yes

  3. Is the email address opted out? No

  4. Is the email going to the SPAM folder of the recipient? No