The Problem with Payment Processing:
The problem is with live payment processing on my WooCommerce Checkout page. (All previously testing in ‘test mode’ setting on WooComerce worked and synced perfectly with InfusionSoft.) When trying to purchase any actual product with an actual credit card, I get this error message at the top of the checkout page:
“Ref# None - FAILED_VALIDATION: The charge was null, payment failed validation; Credit Card Id: 0.0 Invoice Id: 91.0.”
WHAT DOES THIS MEAN!!! Here’s what I can observe… maybe it will help diagnose the problem:
On the InfusionSoft side, the correct Woocommerce Order (#3696) appears in the contact’s order history but as unpaid (owes the correct balance for that particular product).
On the Website side, the user can see this outstanding invoice reflected in their ‘Invoices’ page as well. However, the credit card information wasn’t ever recorded by InfusionSoft and therefore doesn’t appear in the ‘Manage Credit Card’ page.
On my “consumer” side, I do not get any sort of ‘fraud alert’ from my credit card or a message from my credit card company saying a payment attempt was declined.
So What’s Wrong? My hunch is that something could be off with a WooCommerce setting or InfusionSoft Merchant Account but I don’t know…
Does ANYONE have any idea what this error is or how to fix it?! I will be forever grateful because I’m really really lost on this one. Willing to provide necessary credentials for website, infusionsoft, etc to help solve it…