Hi, I asked this before but didn’t get any response, hopefully someone can help.
We have paypal integrated with infusionsoft and use it where e.g. a customer pays for a product on a subscription basis with two monthly installments.
If the second payment fails, paypal (or maybe should be infusionsoft?) does not appear to retry them. Nor do we appear to get any notification if the payment has failed.
So two questions:
- How can we retry for payment failures for a recurring billing instruction for a paypal customer?
- How can we set up say a task if the second paypal payment has failed?