We created a Web form which has ‘Other field’ called Customer Complaints. We have directed this field to Append to Person Notes on customer profiles.
As soon as the complaint form is submitted I will receive an email (sequence with an email attached ot the web form). How do I make sure that the email contains the Notes which will append to Person Notes?
So far the email notifies me that customer x has submitted a complaint form and that’s all, but ideally I need the email to actually show the notes from the complaint.