My team sent out our usual weekly newsletter yesterday through Infusionsoft to over 12,000 people. Normally, we see about a 9% open rate by the end of the day when we send out a newsletter. As of this morning, Infusion tells me we have a 0% open, which I know isn’t true because I received and opened the email myself as did my assistant and one client that we know of. I did a quick ask in one of my group coaching programs and some of them got the email while some did not. My assistant tried talking with tech support through chat this morning and was told, “sorry, it’s working on our end.” We sent out another email this morning to a small group, and that email is also showing 0% open, which I know isn’t true because I received and opened that email, too.
Anyone have a thought about what’s going on or how to fix it?