My client is having issues when using the API to add shipping

(Lidiane Mocko) #1

Orders are coming without shipping information because the API is timing out. This is happening with orders created through a custom app that uses IS API and through InfusedWoo. Are there any know issues? Should we increase the number of retries?

(John Borelli) #2

If you are using InfusedWoo then they are using the legacy api. While that is still functioning well and we have a number of client that use it as well that are not experiencing this as an issue, I would first ask how many orders are getting processed as there is a pool limit that it is possible you are reaching and the “throttling mechanism” may be preventing api calls from happening.