Fair enough … hard to solve technical questions via telepathy, so I’ll try a bit of data …
MACRA Monitor is not at all related to marketing. It is a cloud-based compliance software tool. When a new user is added into MACRA Monitor, it pushes content (first name, last name, e-mail address) to Infusionsoft, at http://c3-partners.co/infusionsoft/sync.php where the MACRA Monitor user became an Infusionsoft contact, and then (through a separate campaign) converted to a Customer Hub member.
For over a year, this worked wonderfully. Infusionsoft received the data, and kicked off a campaign triggered by an API Goal. That campaign did everything it was supposed to do.
Recently I noticed two things:
- Users were no longer being added in Infusionsoft as Contacts. It appears that the campaign to create Infusionsoft contacts was not being triggered.
- In MACRA Monitor, we started getting a “something went wrong” error when adding new users. We thought it was due to a problem in MACRA Monitor, but my developers today told me the SWW error is being caused when pushing data to Infusionsoft. He believes something has changed on the Infusionsoft end.
Although I just noticed these errors recently, I went back to some older data, and have found that it has been several months since it has worked. There has been no change in the campaign triggered by the API (to my knowledge).
Does that help?