Manage Email Status from Email/Social

(Dr. Ralph Boyce) #1

After sending a request manually to have Customer Confirm their email status and they respond positively (envelop change to green) is there a way to capture this response to apply a tag or action?

(Jeff Arnold) #2

Right after the confirmation add a sequence and add whatever tags you want in there. The “Confirm Email” is a Link Click Goal that will trigger the automation behind it.

(Dr. Ralph Boyce) #3

I understand what you said. However it is from this area that I am asking when I send the option to confirm and it is confirmed how can I access this change to use this information

(Jeff Arnold) #4

There are ‘email status automation’ triggers you can set from inside the Marketing - Setting section, but they only address ‘unengaged marketable’, ‘unengaged non-marketable’ and ‘opt-out’ statuses.

The only way I know of would be to, instead of sending your confirmation request from right here, set up a super-quick campaign that is simply sends the opt-in request and then put that sequence, as I mentioned, behind it.

I’m not aware of a feature that automates anything once someone opts in.

Open to suggestions from others ….

Jeff

1 Like
(Dr. Ralph Boyce) #5

Jeff, thank you. I truly respect your response and suggestion. If no one else a suggestion I will do what you suggest. It would have been very handy to be able to use the automatic response to trigger something else i.e campaign, tag etc.

(Cheryl Hunt) #6

What @Jeff_Arnold explained is correct, @Dr_Ralph_Boyce.