I’ve been an Infusionsoft user for many years, and I was always told that the same tag goal can be used on the left and right of a sequence to create a loop. For example, look at the “30 Days Extra time” sequence in this photo:
The same tag is used for the two goals with the arrows. I was told before that when this control tag is applied, it will first pull the user out of the “30 days extra time” sequence, then put them back in the beginning.
I have a case where the campaign history shows it didn’t work like this for a specific contact. I contacted support and they weren’t very helpful.
Am I doing this sequence looping wrong?