Letter Template Database Truncation Error


(Steve Price) #1

Unable to save the template after receiving an error msg: oar88034.infusionsoft.com says: Database truncation error
If you exit out of the program, Everything you have typed is Lost! It then reverts back to the paragraph with Latin in it.


(James Mefford) #2

Hi Steve, I am going to DM you for a little more information on this, as I want to take a look at this one.


(James Mefford) #3

Thanks for spending some time with me Scott,

For anyone that was curious, we found that this was due to the amount of text going into his Marketing>Template paragraph snippet. The email we were working with contained a wealth of information, and needed to be split into multiple paragraph snippets.

The database truncation error can occur when a single paragraph snippet is overloaded with text. Breaking longer emails into multiple paragraph snippets will avoid this error.

Also note that larger emails can take a moment to save, but no truncation errors should be presented.