Issue with Shipping Details

API Q&A
1

Hi guys plz help me i have an issue with order retrieve, im Retrieve an Order using GET method ref: https://developer.infusionsoft.com/docs/rest/#!/E-Commerce/getOrderUsingGET

the shipping info is showing NULL but when i check the order details in IS, it does have shipping details, (this issue is for subscription invoices only)

"shipping_information": {
"id": 1087484,
"first_name": null,
"middle_name": null,
"last_name": null,
"company": null,
"phone": null,
"street1": null,
"street2": null,
"city": null,
"state": null,
"zip": null,
"country": null
}
2

Hi @pagedesigner, this was a known issue that recently had a fix deployed for it. Do you know when this order was created? The fix was not retroactive meaning only subscriptions created from the deployment date forward will be corrected.

3

im checking orders created on and before 08/21/2018, another thing, the “Status” in API calls shows “DRAFT” but the actual order is “PAID” in IS?

5

i don’t think this issue is resolved, i just checked latest invoice it showed NULL shipping fields

6

Is this the latest invoice in a subscription that existed before the bug was fixed? If you are seeing this on a newly created subscription then the issue may not be resolved and I would suggest submitting a support case so that we can look into the issue deeper.

I would also suggest creating a support case for the other issue you noticed regarding the Status showing as “DRAFT”.

7

Yes these are for new subscriptions, im going to submit the case, thanks

8

Case Number
01291075

can you tell me whats the difference of following events in Rest hooks:
(invoice.add", “invoice.delete”,“invoice.edit”) and (“order.add”,“order.delete”,“order.edit”) ?

9

its also having same issue if i use PHP method described here xml-rpc - Keap Developer Portal to pull subscription invoice details