Fun mystery for you IS Geniuses - Why don’t invoice ID # and Order ID# match?
I have checked old orders, and they used to do so. Somewhere along the way, the numbers diverged - but they are only 4 apart. eg see today’s orders Order ID 176871 has Invoice ID 186875.
My customer service reps been bashing our heads in trying figure out why customers who needed help with orders kept sending us ID# off their receipts that returned the wrong # when we searched their orders. As far I can tell, clients over ever see Invoice #. IS lets you SEE invoice #, but only lets you search Order#.
Is this acting as designed? A fluke? Now that I see the issue I have a workaround, but it would be so much better if they matched again so we can use normal search tools.
invoice id.docx (253.1 KB)