We use Infusionsoft to send internal emails to our sales and creative teams, using tags to separate one email group from the other. However, the email stats for the creative tag are strangely off.
Creative emails go to 30 people, which is shown correctly on the Email Batch Results page. Looking at the overall Broadcast Stats page, though, it shows as being delivered to 60 people. The only stat that is correct is Opened Emails. This causes the open percentage to be much lower than it should (26% for 8 of 30 versus 13% for 8 of 60). Screenshots of these are below.
This issue only appears to affect our Creative tag. Any ideas what might be causing this? Appreciate the help!
Delivered Emails Detail Page
Opened Emails Detail Page