We recently had a chat with the support agent Alan and he advised us to ask our question on this forum.
The below is done under the following section from within Infusionsoft: Marketing Tab > Emails & Broadcasts > Get Started.
We created an emailer using HTML and conditional HTML for outlook styling. So when we paste the HTML code into the text editor and save it for later use all is good, However, when we want to re-use the same HTML template after directing away from the page it has removed allof the conditional HTML for outlook.
So for example, when we paste the HTML it contains the following code.
<!--[if gte mso 15]> <xml> <o:OfficeDocumentSettings> <o:AllowPNG/> <o:PixelsPerInch>96</o:PixelsPerInch> </o:OfficeDocumentSettings> </xml> <![endif]-->
Then when once we save the template and want to re-use for late it displays as follows:
<xml> <o:OfficeDocumentSettings> <o:AllowPNG/> <o:PixelsPerInch>96</o:PixelsPerInch> </o:OfficeDocumentSettings> </xml> <![endif]-->
Basically anything starting with <!-- and removing the following conditional comments required for outlook
<!--[if mso]> or <!--[if gte mso 9]> or <!--[if (gte mso 9)|(IE)]> or <!--[if gte mso 15]> or <!--[if !gte mso 9]>
Please if someone could assist with an alternative perhaps?