Hello. Hope you are having a great day.
We have a campaign that when we schedule an appointment on an internal form, it triggers a campaign that sends out a series of reminders before the date that we picked on the internal form. A problem we have run into is that if we schedule multiple appointments for the same person, instead of creating different appointments, it keeps updating the first appointment, even if we fill out another internal form.
Is there a way to stop this so that if we filled out the same internal form three times for three different appointments for the same person, that it will create three different appointments instead of updating one appointment?