We want to have a record of emails sent to our customers. Most such emails contain data (prices, acknowledgment amounts) from fields in the contact record that are subject to change.
We have found a problem with emails sent as part of a campaign. The record of emails in Contact – Email History doesn’t show the actual data sent; it shows only the email template, which is not helpful as the fields it refers to will have changed.
The campaign record does show the email with the fields filled in, but that exists only for ‘recent’ campaigns. We don’t know the definition of ‘recent’, but it’s months, not years.
How can we keep an accurate long-term record of emails sent in campaigns?