How do you refund someone using infusionsoft/keap?

I have a client that I invoiced for $450 and now she wants a refund. I can’t figure out where to go to do that. Help.

Go into the client contact record
Bottom half of the page there are tags across the top … go to ‘orders’

There you will see the invoice/payment.

Click on the payment and there will be an option for ‘refund payment’

SB Certified Guide Sig.png