Could you please help me figure this out?
I would like to offer free shipping on orders totaling over $49 using the Infusionsoft shipping cart. All orders under $49 total should display a simple $8.99 shipping rate and all orders equal to or over $49 would display $0.00 shipping.
I have been using the “Order-total based shipping” method. I set the default value at 0.00 and orders between $1-48 equals $8.99 shipping.
The problem: The $8.99 rate displays correctly. But when a customer purchases over $49, the $0.00 shipping rate does not appear and the shipping option disappears all together.
How can I fix this? Surely there has to be a way to offer free shipping under certain criteria.