GMail synch sidebar - unable to login

gmail

(Mark Kusionowicz) #1

One of our users cannot login to their Infusionsoft service through the GMail Synch sidebar. As the company GMail service has 2-factor authentication we tried using a one-time Google password (which has worked for others) but to no avail. So we turned off 2-factor authentication - still no joy.
Any ideas?


(Martin Cash) #2

But they can sign into Infusionsoft? Only thing I can think of is that an old session is cached with OAuth, so maybe have then try a different browser or clear cache/cookies in their current one and try again.


(Mark Kusionowicz) #3

Thanks Martin - we’ll try that next week


(Evan Amoroso) #4

did clearing cache work for you guys? I cant sync my gmail to the sidebar either


(Mark Kusionowicz) #5

Clearing the cache plus a variety of other stuff (https://classic-infusionsoft.knowledgeowl.com/help/enable-email-sync#error-invalid-gmail-login-or-password) has helped us fix the login problems - but now I find that there is a bug that has arisen since Google made some recent changes that means the email is not being synchronised! Awaiting a fix from Infusionsoft.


(Melanie Leonard) #6

Me too! And preferably one that allows for the .legal email extension.


(Emma Watsun) #7

First thing you have to do is clear your cache after that when you login with Google then allow the synchronization (do not block it). If still you face the issue then you need technical assistance on this issue, contact to Optimum Customer Service for assistance.


(Mark Kusionowicz) #8

Thanks Emma - but now we have “bigger fish to fry” - the email synchronisation is actually not working since Google made some changes. Awaiitng a new solution from Infusionsoft!