Free Trial Payments not Authorizing


(Krista neher) #1

I have a free trial that converts to a paid subscription. They have to enter credit card info for the free trial, but when the first payment goes to process it usually fails.

I tried this myself and was able to buy the free trial with the wrong address and ccv. Then when the first payment should process it failed.

I am using Authorize.net and spoke to them. Apparently Infusionsoft doesn’t send them the $0 transaction to verify/validate. Any thoughts on how to fix this? I would think this is a broad issue???

I tried IS chat support and they were not helpful.


(Matt DeBole) #2

I have the exact same issue… I’m wondering if it’s an issue with using an Order Form rather than Shopping Cart. Having help from InfusionSoft tech would be very nice. Please help!