Form Not Submitting on Mobile/Safari

Max Classic
1

Hi. I am testing a form that is on a WP site. If I view it on the website, it submits on Chrome, IE and Firefox. However, it doesn’t submit on my iPhone/Safari. The submit button just has the moving lines on it like it is trying but it never actually finishes. What would cause this and is there an easy fix?

2

Hi, @Linda_Sheridan. Are you using the Infusionsoft WordPress plugin? Can you link me to the form? You can private message me if you don’t want to post it in the community.

3

Hi @martinc. Yes it is using the plugin. When I click on your avatar, there isn’t an option to (private) message you.

4

Sorry, @Linda_Sheridan. I fixed that problem. You should be able to message me now.

5

Just did, thanks!

6

Hi, @Linda_Sheridan. I had a coworker test your form out on an iPhone 7 with Safari and it worked for her. The contact record name in your system should be “Keap Test”. It may just be your connection.

7

Thanks for checking. The client has noted that the form is not consistent. It works at times and not at others.