I’m trying to export a large number of contacts (around 12,000) but even though I select them all, the exported file only contains 5,000, like there’s a limit. Anyone know how to solve this? Thanks!
How are you exporting? From a contact search or from the ‘reporting’ tab in a campaign? If the latter, it is possible that you only have 5k contacts in there, but they could have run through a sequence 2-3x, giving you that 14k number. If that is the case, it doesn’t download duplicates, only 1x per contact.
There isn’t a limit on exports, so if it is through contact search, contact support.
Hi! It was because of the format (CSV vs. XLS). Thanks anyway!