We have some occurrences where we have multiple contact records with the same name and same email address, but different customer numbers. Due to that individual having multiple accounts with us for different locations etc.
Due them having the same email address, when we send an email through a campaign or a broadcast only one a single email will be sent.
Each contact record has different values in custom fields based on their account, some of which are used as merge fields in the emails/broadcasts.
The campaign emails have set date/time timers, so all the records will enter/run the email segment at the same time.
What is the logic that dictates which record is sent an email? i.e. contact creation date, name, etc.
If they have the same name, email, creation date etc. (basic info) how is it determined which record will be used?
Is there a way for them to both receive the emails/broadcasts while having the same email address?