Very helpful Greg.
Setting up a looping Digest email. We will at times have a section that has upcoming announcements. The goal is for Help Desk to be able to handle this without ever having to dig into campaign builder, which seems possible just by updating the contact’s field before the email goes out for that week.
Another goal I would have is the option to format that dynamic text…
I tried added html to the textarea to see if the email builder would do the formatting and just got ugly HTML when putting the contact’s text area merge field in the text area and code area for email builder.
Do text areas support formatting? or is there a work around for getting the text to have some formatting?
Lastly, I am imagining how Help Desk would update the fields. I believe they would have to choose the option Mass Update Contacts. Is that correct? Or is there another way that’s even easier on a non-Infusionsoft trained person?