So I’ve come across this error in my campaign. Contacts are entered into a campaign and follow-up sequence to receive packaged information at their request when they are tagged after filling in the request form.
However, filling in the form again will not send them the packaged information because they already have the tag. I was fairly sure that this interaction wasn’t like this previously and that applying a tag that a contact already had would result in the goal being completed again and would move them accordingly.
Is this not the case?