In one of my campaigns, I’m pushing info from a form through an API. The API only accepts phone numbers formatted like this “XXXXXXXXXX”. Infusionsoft, by default, automatically formats numbers like this “(XXX) XXX - XXXX”.
So at the suggestion of Infusionsoft customer support I created a custom field that would allow a user to enter their phone number into Infusionsoft and avoid the automatic formatting. This creates a new problem where the number is saved as a custom field and the contact in Infusionsoft doesn’t have a primary phone number saved. Does anyone have any suggestions of how I can either, get around the custom formatting for infusionsoft phone numbers, or populate a contact’s phone number using a custom field?