I have a Infusionsoft web form embedded in my web site (by URL). I send a campaign e-mail with a link to the web page that contains the form. The contact information is not getting populated on the form and the form contents are not showing up in the e-mail contact’s data when the form is submitted. It is creating a new user with the submitted data, like the connection to the existing user doesn’t happen. The appropriate checkbox (Auto-Populate with Contact’s Information) is checked on the Settings tab on the form. Any guidance on where to look would be greatly appreciated.
Hi John, there are a few things that could be causing this issue.
Do you have a field for email on the form? That will be necessary for mapping the contact details back to the right contact record.
Duplicate checking - what settings do you have set for duplicate checking on the form settings tab? I’d recommend “Email Only”.
A combination of all three of those fixed it. Thanks.
Hey Greg, do you have an example for #3 for using HTML with some code to grab the info and auto populate?
Here ya go Martin: