We have designed an email broadcast that aims to drive clients to our own (external) landing page of a trial site for our amazing visual management tool, Visual Ops.
To make it easier for clients, we need to ‘pass through’ their email address to our trial site, which then allows them access. To make it even easier and to look nicer, I’ve created a button and embedded this URL https://trial-visualops.commit.works/?userID=~Contact.Email~
In my original broadcast (which were to internal staff as a test), the merge field worked perfectly. This was saved as a Template for future broadcasts.
HOWEVER, future broadcasts, rather than merging the contact’s email it does this:
We seem to have found what I would call a workaround, in that we have to ‘reinsert’ the URL and merge field every time…which of course means we can’t automate, as we have to manually undertake this task for each broadcast batch.
And, I’ve tried it with a straight up link (not behind a button) which, on first broadcast works fine, but doesn’t after being saved as a template.
AND, I’ve tried it with HTML ‘button’ - same result.
And, what’s all the random stuff that appears after ~contact.email~ ?