Here is a GREAT one for you guys,
Our support is running infusionsoft accounts and opening up multiple customers (sometimes with multiple tabs, sometimes not) and we are running across accounts magically combining with one another and mixing billing information, personal, shipping, and order forms as if account merges are magically happening somehow but then also creating duplicate acccounts?!
We’ve tried the typical clearing cache/cookies and I’ve monitored the activity myself and it’s like one of the most BASIC uses for infusionsoft are now not working. We went live with a big special and people are asking for refunds but now their accounts are missing, their credit cards are on other people’s customer records, and just this whole thing is SOO F*@(ed…
I ask this if anyone else has any solutions or has seen this and can offer anything better than just “this is a known infusionsoft bug.” We’ve tried calling, email support, they all say the same thing but our company reputation is seriously being flushed down the toilet with this crap and it’s out of our hands! Can anyone offer any sort of thoughts or ideas of what we can do?
We have attempted to try to have only 1 tab open but it STILL happens, it happens for customers who were open hours ago, suddenly mixing with customers who are open at the time. There seems to be no correlation between these events.
A Stressed out Infusionsoft customer