500 response "General error" when adding credit card

API Q&A
1

Getting a “General error” and status code 500 when trying to add a credit card via the REST api.

Reading through other 500 errors experienced by users trying to call different endpoints, I’m guessing this has to do something with a parameter that is missing or isn’t formatted correctly. However, your API docs for this make it appear as though each param is optional and should be passed as a string. There are no formatting examples (like should year be “yy” or “yyyy”). Not helpful.

Also, a response of “General error” is completely useless. :frowning: Please please please use better error messages.

Here is an example of my request:
POST https://api.infusionsoft.com/crm/rest/v1/contacts/{contact_id}/creditCards
Content-Type: application/json
"
{
“card_number”:“1234432112344321”,
“expiration_month”:“08”,
“expiration_year”:“2021”,
“name_on_card”:“John Doe”,
“verification_code”:“123”
}

Can you see what is causing this error?
Thanks

2

the [contact_id] part of your url has to be a valid contact id…not “[contact_id]”

3

I’m not very familiar with that particular module, but from a cursory look at the logs it appears that you don’t have a valid address on the credit card data. I would suggest submitting a ticket via Create a Support Ticket - Keap Developer Portal if this is an unexpected change in behavior, and we’ll prioritize it for work.

4

Thanks. Appears that adding the address object does work, even though documentation says it’s optional.

For future users looking for an answer, this is the JSON body that worked for me:
{
“address”: {
“zip_code”: “90001”
},
“name_on_card”: “John Doe”,
“email_address”: “john@example.com”,
“card_number”: “1234432112344321”,
“expiration_month”: “01”,
“expiration_year”: “2022”,
“verification_code”: “111”
}