Upsell action set order - when will it charge?

[BeckyCapuzzi]

I have an order form that goes to a webform on a successful purchase offering an upsell product. If they accept the upsell product, it creates the order for it but it hasn't billed yet. So far it's been 3 hours since the upsell order was placed and the upsell order hasn't been billed (customer still has an outstanding balance).

How long does this usually take to be 'picked-up' by Infusionsoft and processed? This will delay our fulfillment process if it is not immediate.

Thanks in advance!
Becky

[InfusionPros]

It will process at the end of day (usually mid-night ish) and charge the card and zero the balance out.

[BeckyCapuzzi]

Thanks for the quick reply, Steve!

That's a bummer though...was hoping it was hourly like all the other processes. Kinda killing business to only do it once a day

Becky

[JustinGourley]

There is a thread that runs approximately once every 6 hours that charges orders. So, within 6 hours... not necessarily end of day.

[InfusionPros]

Thanks Justin haha.
They should up that to make it like.. INSTANT if its a order action

[BeckyCapuzzi]

Yes - Justin is correct!! I was testing the upsell process mid-morning (between 9-10 AM) and they were all picked up at 3 PM. That's better than once a day and we should be able to work with that since it's a physical product and not digital. Though for digital upsells, it really should have an instant processing option - customers don't want to have to wait up to 6 hours for online content.

And I second Steve's suggestion of INSTANT if it's an action that creates an order

[BobKeen]

Justin,

Wasn't this once dependent upon the application's settings?

Marketing -> Settings -> Follow-up Sequence Schedule