What is an acceptable turnaround on a case? I have one case open for THREE weeks. After posting a reluctant complaint here, I received an email telling me my problem was being upgraded to the 'serious issues group;. That was a week ago. In the meantime I fend off emails from new affiliates.

I have a whole media campaign with booked print space - now on hold. If i don't go ahead I forfeit my booking space and cost. But i can't go ahead because I have fallen into the IS support abyss!

My web designer has similar problems. simply no response to one issue that is playing havoc with assigning commissions in the affiliate system; one that should never have been there in the first place.

So hey Clate, Joel and team. As they say in forumland.. WTF?

I am an avid IS enthusiast and willing to go the extra mile because I believe in you. How about it?

Will you deliver?

Ian Blair Hamilton
Managing director,
AlkaWay
ian@ alkaway.com.au