I'm all for eliminating SPAM complaints to improve email deliverability, but have the following issues with Infusion's release this morning:

1) Infusion's statement that accounts can be canceled for any occurrences of SPAM. This is ridiculous. Even double-opt-in customers often use the now all too easy SPAM buttons to "unsubscribe". A certain amount of bad end-user behavior should be tolerated. And we should know exactly from Infusion what constitutes and unacceptable level of complaints.

2) The new email complaint report, which I was actually looking forward to, doesn't allow me to see WHICH emails or campaigns are generating the complaints. Knowing this would allow fine tuning to reduce those occurrences.

Infusion - help us help you. Rather then threatening your users, how about a carrot before the stick? A decent complaint report that gave us a shot at fixing issues that are causing complaints would be a great start.