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Re:A useful Email Complaint report 10 Months, 1 Week ago
Karma: 15
Just to be clear, the warning says "shut down without any refund" not "without any notice". We generally abide by a "3 strikes" policy. We'll notify you at strikes 1 and 2. If you don't change your practices, then strike 3 will put you at risk of losing your account.
Another point of clarification: You don't get a strike for each individual spam complaint. Your strikes come from your spam complaint RATE. If you rate gets too high, you'll get a strike. The comment above about avoiding spam complaints completely is right now. If you're doing a fair amount of email marketing, you're likely to get some complaints, because some people are just complainers. That's why we look more at spam complaint RATE, than the number of complaints.
