Scott,

The way that the voice message (to voice mail) [doesn't] work is pretty painful.

Any plans to make it actually deliver correctly?

Also, the inability to merge the contact record on to the fax cover sheet is pretty painful.

Lack of Outlook integration is a huge weakness. My business world is on my blackberry...but there is a huge disconnect (i.e. I can't use the calendar feature, tasks don't integrate, email doesn't automatically sync.)

The application is slow, and it is very memory intensive. My 3GB MacBook Pro runs out of memory during a long user session.

In many places the place you start is not the place you return. (It appears save & search is a workaround in some places, but that does not exist everywhere.)

The above issues make it impossible for me to use what I think would be otherwise extremely valuable features -- in an incredible tool.

A nice feature would be an IVR link that lets you put someone in a campaign using your phone while on the road -- and while we're on that topic, a FREE (to the prospect) Recorded Message back-end would be really nice. (Example: if an email could merge a mailbox number and a phone number "Call 800-555-1212 x 555 for a recorded message") and your back-end could handle that call, track the effectiveness of the campaign, and alert the owner that a call came in (AND attach a voice message to their record!) How could would that be?

I've got to tell you overall, I'd rate your tool as one of the best I've ever used...but this is my response to your post about how to make it better...

Thanks for making infusionsoft!