We've made many improvements across the support team. I have a request for you all ...
Provide me a list of prior tickets, current issues and any other upsetting things that make you question the quality of our software or the commitment we have to customers.
I'll have our support team review the tickets and give them a second pass to make sure you reach 100% satisfaction.
My email address is Joseph.Manna (AT) Infusionsoft.com. I'm available to advocate for your need when the company doesn't. I'll listen and I'll help.
~Joe