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Re:Sagepay/Protx integration not working (1 viewing) (1) Guests
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TOPIC: Re:Sagepay/Protx integration not working
#8253
DHarrison (User)
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Re:Sagepay/Protx integration not working 4 Weeks, 1 Day ago Karma: 1  
Tried all that - same error:

Error details: 4020 : Information received from an Invalid IP address.

All Sagepay says is submit to showpost address...Infusionsoft says they can't do it. Any other suggestions? I know this is working for other people using Infusionsoft. Thanks.
 
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#8255
ArthurSexton (User)
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Re:Sagepay/Protx integration not working 4 Weeks, 1 Day ago Karma: 1  
I believe there is one other IP address you should have set:

193.112.145.200 (255.255.255.000)
 
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#8257
DHarrison (User)
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Re:Sagepay/Protx integration not working 4 Weeks, 1 Day ago Karma: 1  
I added that IP address and tested again - still no luck. Same error - Invalid IP.

Thanks.
 
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#8287
DHarrison (User)
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Re:Sagepay/Protx integration not working 3 Weeks, 5 Days ago Karma: 1  
Is anyone else having IP address problems with Sagepay? Infusionsoft says there is NOTHING they can do. Sagepay says there is NOTHING they can do unless we post to the /showpost.asp address (which Infusionsoft says they can not do).

Any other suggestions out there?
 
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#8289
DHarrison (User)
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Re:Sagepay/Protx integration not working 3 Weeks, 5 Days ago Karma: 1  
PROBLEM SOLVED - it pays to start with the basics. Finally figured out that the vendor name had been entered incorrectly for the account. Once we corrected the vendor name, transactions started going through. Thanks so much for your help on this matter!
 
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