We are getting the following error trying to submit a transaction through Sagepay:

4020 : Information received from an Invalid IP address.

We have entered the following IP addresses into Sagepay:

208.76.24.0 22 255.255.255.0
69.7.30.0 24 255.255.255.0
67.131.25.0 26 255.255.255.192
63.226.35.128 25 255.255.255.128
72.166.76.64 27 255.255.255.224
72.9.198.96 27 255.255.255.224
72.9.221.160 27 255.255.255.224
72.9.221.48 28 255.255.255.240
216.27.233.96 27 255.255.255.224

Any suggestions to help get this to work? Sagepay has asked us to submit the transaction to: https://test.sagepay.com/showpost/showpost.asp but the Infusionsoft rep just told us to submit the transaction from an order form on our server (not the Infusionsoft server). Any help would be greatly appreciated. Thanks

Make sure you did this for live and test versions of sagepay

Are there separate logins for the live and test versions of Sagepay? My client just gave me one login and I went to the Administration / Account Parameters page. It doesn't have anything about test vs live. Should I be looking somewhere else to enter the IP addresses?

Thanks for your assistance!

Yes - you will have a test login and a live login

IP address are sadly not copied from one to another

Marc P Summers
Monkey Design House
http://www.facebook.com/infusionsoft.uk

Ok - I found the test Sagepay at: https://test.sagepay.com and I entered the Infusionsoft IP addresses into the page. Then I went to Test Account in Infusionsoft and received the same error:

Error details: 4020 : Information received from an Invalid IP address.

The IP addresses we have entered in Sagepay (both test and live) are:
063.226.035.128 (255.255.255.128) -
067.131.025.000 (255.255.255.192) -
069.007.030.000 (255.255.255.000) -
072.009.198.096 (255.255.255.224) -
072.009.221.048 (255.255.255.240) -
072.009.221.160 (255.255.255.224) -
072.166.076.064 (255.255.255.224) -
208.076.024.000 (255.255.255.000) -
216.027.233.096 (255.255.255.224) -

Any other ideas? Thanks so much! This is extremely frustrating (especially for the client). Sagepay works fine for another system they are using - just having problems with Infusionsoft.

Thanks again.

If you wish you can set me up a temporary sagepay username for the test account and I can check your settings for you.

Then when we get it working on test you can do whatever is needed for live.

Marc

I just sent you a private message with the login. Let me know if you find anything. Thanks so much. By the way - are we submitting against the TEST site when we submit a Test Account transaction in Infusionsoft or is that running against the LIVE Sagepay account? Thanks.

if the your settings are set to test then test - if set to live then a test transaction is sent to live.

Marc

It is now set to Test. Let me know if you find anything.

All your IPs are correct....

So in test you should only use sagepay test cards....

Card Type - Sage Pay Card Name - Card Number - Issue Number

Visa - VISA - 4929000000006 - n/a

You'll also need to supply an Expiry Date in the future and the following values for CV2, Billing Address Numbers and Billing Post Code Numbers. These are the only values which will return as Matched. Any other values will return a Not Matched.

CV2: 123
Billing Address: 88
Billing PostCode: 412

(More details found at http://www.sagepay.com/developers/administration_manual/card_types.asp)