Hi,

I'm trying to process recurring billing.

I keep getting this error:

3014 : The TxType or PaymentType is invalid.

I'm using PROTX, one time payments work but I can't get recurring to.

Any ideas?

Thanks, Henry.

I would first try calling your merchant and find out what exactly what causes this error. Then go back to infusionsoft and see if you are sending over the correct info for the subscription.

I know this might be kinda vague. But i would definately start there.

The error you see is passed from your merchant into infusionsoft.


Best
Steve

Henry, you are not alone!

See my earlier email to infusion...

Hey dude

As discussed earlier

Until 2 days ago all my recurring payments (subscriptions, payment plans, basically any autocharge) were working through the Protx gateway fine and now they all fail with the message INVALID - 3014 : The TxType or PaymentType is invalid.

If you look it up on their support site you get the following details:

INVALID: The TxType or PaymentType is invalid.

The TxType field (also called PaymentType in very old protocols) should contain the type of transaction you wish to perform. Values such as PAYMENT, DEFERRED, REFUND etc. as outlined in the VSP System Protocols. Check the protocol document for the system you are using (available here on the support web site) and ensure you are sending the correct value in the TxType field.

Having rang them up they told me that for repeat payments (that is any payment submitted without the 3 digit security code) has to be posted with the TxType field saying REPEAT or it will get retured with the 3014 error message I’m getting.

Whilst they couldn’t tell me what’s being submitted via infusion to cause the error, they did confirm that anything other than REPEAT (in capitals) in this field for a payment without a security code would get this error message and that a) their protocols haven’t changed in some time (suggesting its whats being submitted that’s changed) and b) it must have been submitted correctly previously or it wouldn’t have worked in the past.

Can you do anything to help me???

I hate to sound grumpy but this is the 3rd time this has happened now!

In the interim, I also need a workaround, basically if I cant process any membership payments I’m gonna be in deep crap v fast! I’ve got bills to pay dude.

So please can you pass this onto the relavent person and let me know who they are, so I can follow up with them.

Also, in the meantime, unless there’s a quickfix, I’m gonna need all the credit card info for all my active subscriptions asap, so I can process payments. Please tell me who i need to speak to to get this executed immediately.

Thanks buddy, I appreciate your help

Dan

Infusionsoft said that this will be fixed on this comings tuesdays Patch release.

Until then, there IS a work around to get your orders to process.

Go to:
>setup
>misc settings
>order settings
>click edit on your merchant account
>set NO on Use CAA for Recurring Transactions

Hope this helps

STEVE
infusionpros.com

This worked for me! WooHoo

Malcolm

Thanks!

Testing now... Fingers crossed!

Just a reminder the release will be Tuesday night PST so early morning Wednesday for the Protx users.