With all due respect Joseph, this isn't the first "unexpected" outage, and overall you guys have never done a good job on this front.

In each and every outage that I have had mc.infusionsoft.com has also been down. What's the point of having a "mission critical" site if it also goes down whenever you have a failure?

No one there takes the time to acknowledge outages. On this particular outage I tried mc.infusionsoft, and then as time ticked by I emailed and called every email address and number I could find. Not a single response... not even now after the fact. Just silence.

Outages are a reality of any online business, I get that. What would make them a heck of a lot less stressful is having something or someone at Infusionsoft acknowledge them when they happen.

Finally -- and I've made this request dozens of time before -- how about notifications before upgrades. My guess is that my 50 minute outage was actually planned (even if last minute), as I've seen this pattern before. A brief outage during the day due to an unforeseen problem, then a long outage that night as you address the problem. I get the need to do that - I don't get why you can't send us an email so we can plan accordingly, rather than being pulled away from a family event while trying to figure out what is going on.

The internet does not operate 9-5 M-F, so having 24-7 mission critical support is a requirement, not an option.

For everyone else, a recommendation. Unlike Infusionsoft per Joseph's email, I don't wait for my vendors to notify me of problems. I'd highly recommend setting up monitoring on your infusionsoft instance. I've found that it gives me about a 5 minute headstart on dealing with complaints from our customers and gives me a chance to capture new customers we'd otherwise lose. We use alertra.com for this.