As I was working with my templates today and I noticed the fonts were incorrect. I would recommend everyone review your templates to make sure the fonts are correct. It may have something to do with the new editor and it's default settings.

Joe Norcott
Infusionsoft Certified Consultant
Business Technologies of New England, Inc.
jwn@btne.com
www.btne.oom
508-226-4565

Just for my knowledge, too.. can someone try sending a test e-mail to confirm if the font changed? Basically I have a hunch that even though the font appears different in the editor, it may still send templates the same.

Thanks!
(If you want you can send a test mail to me, too, joseph.manna@infusionsoft.com).

I have the same thing happening to my email templates. Even if I modify the template to set a new font and font size, when I go to use the template, it reverts back to what looks like small times new roman. The signature is OK, but the body message takes on this "system" font. Hope that helps!

ken

What I have found is you can't just modify the e-mail template you are sending. You have to actually edit the original template and save the changes.

The new editor is not picking up the original fonts and alignments which you used. So really go over the templates and correct them. Once you have saved your edits then the e-mail will go out the way you want it.

Good catch, folks. I'll let the product folks know and see if there's anything that can be done to proactively remedy this.

~Joe

Has this font and formatting issue been resolved yet?

I would also like to know if this issue has been addressed.

To the best of my knowledge, there are still issues with the new editor, including:

• Conversion of embedded/inline style into span style tags. Unfortunately, this approach screws up a few email clients like gmail. And this increases the HTML code versus text ratio which impacts spam ratings.
  


• Stripping out of multiple "nbsp;" html which you may be using for spacing.
  


• Interface issues in IE that prevent font family and size from being applied to selected text.
  


• Stripping out of style commands, both style sheet and some in-line style. Many folks have seen this issue as reported above.

Those are the issues that I've seen so far... Watch out because some happen immediately upon editing while some happen only when you save a template.

Also - this is a bit like Schrödinger's cat. If you open an email template with the new editor and re-save it, the icky changes will happen. If you don't, things will stay as before and it will work on send (like from a campaign). Remember, sending a batch email opens the template in the editor, allowing it to "work its magic".

I have to make an editorial comment. I love Infusion and I think the whole team is to commended for the phenominal work over the last six months to improve product quality. And my experiences with the support team have been 99% fantastic. But...

- Begin Gripe -

I'm a bit frustrated that we've seen an abandonment of the old HTML editor due to bugs introduced in the last upgrade and the only work-around being to use the new editor which has many issues per above.

One or the other would be manageable. Together, it's a mess - there is no way to effectively manage the formatting of emails. I've been told that these issues are not considered "essential" as they only impacts the look and feel of email communication. I can't speak for others, but in our business, we consider how we present ourselves to customers in our communications absolutely critical. Both in terms of our image and practical things like conversion rates, etc...

- End Gripe -

Thanks! Chris

P. S. Shameless self promotion: I've started a blog on various lessons learned in our small business. Read & Contribute! www.MicroBizJournal.com

Wow, sorry folks. I must have been caught up on watching the other thread about this topic.

I was able to discuss these matters with the product management team and the good news is that they have acknowledged the inadequacies of the current HTML editor.

I'm pushing to get these issues remedied as quickly as possible in the next release or so. Thanks for your patience.

~Joe

Chris, Scott and Jesse,

I hear you, sorry for the latent update. I'll see if I can pry out some more substantial information later this week (or early next).

~Joe